Ford Protect Extended Service Plans

Frequently Asked Questions For Ford Protect Extended Service Plans

Below is a list of Frequently Asked Questions related to Ford Protect Extended Service Plans. Click on a question to see the corresponding answer.
 


Purchase Questions

A: Yes, as a franchised Ford dealer, we are authorized to offer Ford Protect Extended Service Plans, an authentic factory-backed extended warranty.
A: Since we sell to a national market, instead of just to our local market, we are able to offer volume pricing to our customers.
A: Yes, we can provide a policy for almost any vehicle that is still within its original factory warranty, regardless of where you purchased the vehicle. You may also purchase a Ford Protect Extended Service Plan if your vehicle is outside the original factory warranty, but a Used Vehicle Inspection is required.
A: Yes, it doesn't matter how many owners there have been, as long as the vehicle qualifies by age and mileage.


General Questions

A: Your Vehicle Warranty is comprehensive product coverage that is provided to you by the manufacturer that protects you against product defects for a specified period of time or mileage. Your Ford Protect Extended Service Plan Contract is additional protection that you purchased that provides you with specific component coverage that goes beyond the manufacturer's Standard Warranty period and extends your protection for the specific time and mileage duration you selected. Terms such as Ford Extended Warranty or Lincoln Extended Warranty are used interchangeably with the term Service Contract within this site.
A: Your responsibility is to properly operate, care for and maintain your vehicle. All information regarding these subjects can be found in the Owner's Manual supplied by the Manufacturer. You should retain all receipts regarding care and maintenance of your vehicle to avoid any misunderstanding as to whether the maintenance services were performed as specified by the manufacturer in your owners manual.
A: Ford does not charge extra for Ford, Lincoln, Mercury vehicles equipped with Turbo/Eco Boost. If the vehicle is a competitive make equipped with a Turbo, then there is an extra charge.


Questions About Coverage

A: As with any other product, service contracts are subject to inflationary price increases. By purchasing a Ford Protect Extended Service Plan now, you can lock-in at today's cost. Plus, you may be entitled to benefits in addition to the basic factory Ford warranty, such as car rental, lodging and meal reimbursement for warranty repairs required when you're traveling. Your plan can even include emergency roadside service for a jump-start, gasoline delivery, and tire change.
A: No, a Ford Protect Extended Service Plan does not affect the original warranty. Ford Protect Extended Service Plan complements it.
A: All New Vehicle Ford Protect Extended Service Plans and Certified Pre-Owned Vehicle Ford Protect Extended Service Plans coverage starts at the ORIGINAL IN-SERVICE DATE OF THE VEHICLE (the date the vehicle was delivered to its original owner) AND AT ZERO MILES, not upon expiration of the New Vehicle Limited Warranty.

Traditional coverage of Pre-Owned Vehicle Plans begin on the date and mileage when you purchase the plan.
A: A Ford CSP is a extended warranty offered through a direct mail service contract program offering coverage to owners of older Ford & Lincoln vehicles. The Ford Continued Service Plan program is a venture between Ford, Affinity Brokerage, LLC and QBE Americas, Inc. Ford CSPs were created to assist Ford dealer repair facilities and to help owners of older Ford and Lincoln models protect themselves against future unexpected repair costs via a month by month payment scheme. Direct mailers are sent by these third parties to current Ford ESP policyholders who are nearing the end of their coverage period. Ford or Lincoln franchised dealers cannot sell Ford CSPs. For more information about CSPs see the Warranty Article "Ford CS{ for Older Ford and Lincoln Models."


Questions About Maintenance and Repairs

A: Ford extended warranty plans are honored at all Ford and Lincoln dealerships within the United States, Canada and Mexico. You should always contact the nearest dealer for warranty assistance.
A: When service is required, you should contact the Ford or Lincoln dealership closest to where you are. If you are driving a competitive make vehicle, you should contact the dealer responsible for sales and service of that respective brand. It is your responsibility to either contact Ford or ensure that the respective dealer representative contacts Ford to obtain authorization for plan covered repairs prior to any repairs being started. You may contact Ford at 800.321.7790.
A: Yes, if the contract you purchased requires a deductible for covered repairs. You only pay the plan deductible for covered repairs performed during each repair visit at a factory-back Ford dealer. Claim reimbursement is only necessary if you get approval to take your vehicle to a non-Ford service center and you pay the bill. Ford will reimburse you provided the non-Ford repair shop has pre-approval of the repair. Depending on the local laws where you use your Ford Protect Extended Service Plan, you may be required to pay state or local taxes in addition to the deductible amount.


Roadside Assistance & Rental Coverage

A: If the service contract that you purchased covers Roadside Assistance, all services provided by this coverage must be arranged at time of occurrence through Ford Roadside Assistance by calling 800.241.3673. Your request for reimbursement must include the following:

-A letter with the service date, VIN number, mileage and phone number
- A valid original receipt of payment from the tow/repair facility for the services rendered (claims which contain other than original receipts may be denied)
- The Ford Roadside Assistance Authorization Number
- Your valid Ford Protect Extended Service Plan Number

Request for reimbursement should be mailed to:

Ford Roadside Assistance
Attn: Claims Department
P.O. Box 9145
Medford, MA 02155

or

Lincoln Roadside Assistance
AAA Customer Service:
1000 AAA Drive
Heathrow, FL 32746
800.521.4140

More details are available from the Rental, Towing and Roadside Assistance Information in our site's Document Library.
A: Rental vehicles must be obtained from an authorized dealer or a licensed rental agency. Rental coverage is subject to state and local laws and policies imposed by the rental agency. The Plan is not responsible for any refusal of a rental agency to rent a vehicle to you.
A: You or the dealer (on your behalf) can submit for reimbursement by mailing the contract holder’s rental invoice from a dealership or commercial rental agency (no exceptions). The rental invoice (with the contract holder’s name, the daily rental rate, date out and date returned, and proof of payment on the invoice) and the repair order showing the date the vehicle repair was completed must be mailed to:

Ford Roadside Assistance
Attention: Claims
P.O. Box 9145
Medford, MA 02155
800.241.3673

or

Lincoln Roadside Assistance
AAA Customer Service:
1000 AAA Drive
Heathrow, FL 32746
800.521.4140

The First-Day Rental Option is standard on all New core, Used core and CPO upgrade plans. This benefit provides a rental vehicle for up to $30/day (up to $45/day for Lincoln vehicles), including taxes, on the first day the vehicle is dropped off for any Ford/Lincoln Protect Extended Service Plan covered repair or recall.

Even when a customer has opted-out of First-Day Rental coverage, normal rental benefits are available if a vehicle must be kept overnight to complete a covered repair, if a vehicle is determined to be inoperable at the time it is left for service or if further driving would damage the vehicle or render it inoperable.

For more details please refer to the Rental, Towing and Roadside Assistance Information in our site’s Document Library.


Claim Questions

A: Generally reimbursement requests are processed in about 60 days. If you have not received a response regarding your request after 60 days, you may inquire on your reimbursement request by contacting the following customer assistance centers: Ford Service Contract Repair or Rental Reimbursement Requests, 800.321.7790, option 1; for Ford Roadside Assistance Reimbursement Requests 800.241.3673.
A: In the event you require plan service from a mechanic shop other than an authorized Ford or Lincoln dealer, your claim must be authorized by Ford prior to the repairs being performed and be submitted to Ford within 90 days of the repair date. You can contact Ford at 800.321.7790.


Payment Questions

A: Yes. Flexible payment plans with no credit checks and 0% interest are available when you purchase a Ford Protect Extended Service Plan. A minimum 10% down payment is required at time of purchase.
A: You can contact the Ford Installment Payment Plan Billing Center at 888.352.7901 Please be sure to have your account number or VIN when calling.


Cancellation and Transfer Questions

A: A: Yes, you can cancel your Ford Protect Extended Service Plan, if you are the original purchaser. If the cancellation is before the 30 days of purchase signature date in most states (some states allow 60 days) and you have no claims against the contract, you can get a full refund, less a $75 processing fee. If your cancellation is after the 30th day of purchase signature date or has a filed claim, your refund will be a pro-rata adjustment for time or mileage used, whichever is greater, less a processing fee of up to $75, depending upon state terms and conditions. The prorata basis cancellation refund is reduced on 2011 and earlier ESP contracts based on paid claims.

You should contact FactoryPlans.com at 866.943.7778 to obtain a refund if you purchased your Ford Protect ESP from us. This is usually the quickest way to receive it.

If you bought your Ford Protect Plan from a Ford dealer, please contact that dealer. If you are unable to connect your dealer you can mail your cancellation request within 180 days along with your Plan Provisions, proof of plan payoff and current mileage on the vehicle to:

Ford Motor Company
Extended Service Plan Headquarter
Attn: Cancellation Department
P.O. Box 6045
Dearborn, MI 48121

Compete requirements about cancelling your Ford Protect Extended Service Plan, see “Your Right to Cancel This Agreement and Receive A Refund” section in the download of Plan Provisions in our Document Library.
A: You need to send an email to info@zeiglerfordesp.com requesting the cancellation of your Ford Protect Extended Service Plan with the required information: customer name, current mailing address, current telephone number, automobile Vehicle Identification Number (VIN), proof of current mileage, cancellation date, and reason for cancellation. Upon handling of your request we will confirm the cancellation via email with the refund amount, if any, and from where you will be receiving the refund check.
A: Once we have all the required information, we process cancellations within 5 business days.
A: You may transfer the remaining coverage of the Vehicle under the Ford Protect Extended Service Agreement, if you pay a $75 transfer fee and if you or the transferee of this ESP Agreement initiates the transfer process WITHIN 180 DAYS OF THE VEHICLE SALE. To request the transfer, simply send an email to info@zeiglerfordesp.com using the Customer Transfer Waiver form in our Document Library with the following information:
(i) a letter, signed by you, transferring the ESP Agreement to the transferee;
(ii) a statement of the mileage on the vehicle at the time of transfer; and
(iii) the name and address of the transferee.

You may also send the transfer information to the Ford Motor Company, P.O. Box 6045,
Dearborn, Michigan 48121:
.
You may not transfer coverage, however, if the vehicle is repossessed or considered a total loss vehicle. Transferred agreements may not be cancelled.


Questions About Florida

A: Yes, because Zeigler Auto Group is licensed (Number W300391) to sell Ford warranties in Florida. Florida residents can only purchase Ford Protect Plans at Ford’s Florida retail prices from dealers licensed to sell in the State of Florida. Our licensed is viewable at: www.myfloridacfo.com
A: Residents such as military families, snowbirds and others with residents in other states can register Ford Protect Plans in their other state of residence.
A: You certainly can purchase a genuine Ford Protect Plan from us at the best price available because Zeigler Auto Group is licensed to sell extended warranties in Florida..
A: No. You will receive a Ford Protect Extended Service Plan based on the terms and conditions of Florida laws and regulations, and your protection plan will be honored at any Ford or Lincoln dealership in the U.S. and Canada.


Questions About Canada

A: We cannot offer a Ford Protect Extended Service Plan for a vehicle registered in Canada. If you have a vehicle registered in Canada, you can call 800.565.3673 or log on to ford.ca to purchase a Ford Protect Extended Service Plan.
A: Yes, all Ford Protect Extended Service Plans such as Premiumcare, Extracare, Basecare, Powertraincare and Diesel Enginecare are honored at Ford and Lincoln dealerships throughout Canada.
A: Yes, even if you re-locate to Ontario, Canada or any other Canadian province your Ford Protect Extended Service Plan warranty will be honored.