Factory Plans is a BBB Accredited Auto Warranty Service in Plainwell, MI
Guarantee Lowest Prices
Ford Protect  Lincoln Protect

Frequently Asked Questions for Ford|Lincoln Protect Extended Service Plans

Below is a list of Frequently Asked Questions related to Ford|Lincoln Protect Extended Service Plans. Click on any Ford ESP warranty question to see the corresponding answer.

Purchase Questions

A: Yes, as a franchised Ford dealer, we are authorized to offer Ford Protect Extended Service Plans, an authentic factory-backed extended warranty. Make sure to do a Ford warranty check with your dealership to make sure.
A: Yes, we can provide a policy for almost any vehicle that is still within its original factory warranty, regardless of where you purchased the vehicle. You may also purchase a Ford Protect Extended Service Plan if your vehicle is outside the original factory warranty, but a Used Vehicle Inspection is required.
A: Since we sell to a national market, instead of just to our local market, we are able to offer volume pricing to our customers. Unlike our dealerships and competitive dealers, our separate department also has no vehicle inventory overhead.
A: Yes, it doesn't matter how many owners there have been, as long as the vehicle qualifies by age and mileage.
A: Changes to coverage of New Ford|Lincoln Protect Plans must be made before 3 years/36,000 miles, whichever comes first, and the difference in price must be paid in full if the original purchase was fully paid. If the service warranty plan was financed, a Dealer Request for Action that can take up to 14 business days must be completed with a minimum of 10 percent down on new contract total is required.

Note: The vehicle’s current mileage is required for accurate upgrading or downgrading pricing at the time of sale.
A: Any changes to a Used Ford ESP waranty or Lincoln Protect Plan must be made within 60 days of the contract signature date with full payment if the original contract was paid in full. Plans that were financed require a minimum of 10 percent down payment and a completed Dealer Request for Action that can take up to 14 business days to complete.

Note: The vehicle’s current mileage is required for accurate upgrading or downgrading pricing at the time of sale.
A: Ziegler Ford has an A+ rating with the Better Business Bureau. If you wish, you can go to https://www.bbb.org and enter Zeigler in the Find box and Plainwell, MI in the Near box.

General Questions

A: Your Vehicle Warranty is comprehensive product coverage that is provided to you by the manufacturer that protects you against product defects for a specified period of time or mileage. Your Ford Protect Extended Service Plan Contract is additional protection that you purchase to provide you with specific component coverage that goes beyond the manufacturer's Standard Warranty period and extends your protection for the specific time and mileage duration you selected.

A Ford|Lincoln ESP Warranty is not the same as the factory Standard Warranty. For example, an ESP does not cover such things as maintenance, trim items, wear parts, exhausts and glass. For complete details, please review the Application in the Plan Documents list of our Document Library menu.

Terms such as Ford Extended Warranty or Lincoln Extended Warranty are used interchangeably with the term Service Contract within this site.
A: Your responsibility is to properly operate, care for and maintain your vehicle. All information regarding these subjects can be found in the Owner's Manual supplied by the Manufacturer. You should retain all receipts regarding care and maintenance of your vehicle to avoid any misunderstanding as to whether the maintenance services were performed as specified by the manufacturer in your owners manual.
A: Ford does not charge extra for Ford, Lincoln, Mercury vehicles equipped with Turbo/Eco Boost. If the vehicle is a competitive make equipped with a Turbo, then there is an extra charge.
A: In 1903, Henry Ford founded the world-renowned automobile company that bears his name. He wasn't content with simply adapting existing technologies - instead he worked hard to produce innovative new vehicles and launch an era of motoring excellence. Today, nearly 120 years later, "Ford" is a household word synonymous with reliable transportation for generations worldwide!

Personal Use Coverage Questions

A: As with any other product, service contracts are subject to inflationary price increases. By purchasing a Ford Protect Extended Service Plan now, you can lock-in at today's cost. Plus, you may be entitled to benefits in addition to the basic factory Ford warranty, such as car rental, lodging and meal reimbursement for warranty repairs required when you're traveling. Your plan can even include emergency roadside service for a jump-start, gasoline delivery, and tire change.
A: No, a Ford Protect Extended Service Plan does not affect the original warranty. Ford Protect Extended Service Plan complements it.
A: New Vehicle Ford|Lincoln Protect Extended Service Plan coverage and Certified Pre-Owned Ford|Lincoln Protect ESP Vehicle Plan coverage start at the ORIGINAL IN-SERVICE DATE OF THE VEHICLE (the date the vehicle was delivered to its original owner) and AT ZERO MILES, not upon expiration of the New Vehicle Limited Warranty.

Traditional coverage of Used or non-certified Pre-Owned Vehicle Ford Protect ESP Plans begin on the CONTRACT DATE and CURRNT MILEAGE when you purchase the plan. Ford vehicles over 41 Months/41,000 Miles and Lincoln vehicles over 53 Months/55,000 Miles require a Ford|Lincoln ESP Service Contract to be in place on the vehicle or a completed vehicle inspection with any required repairs performed by an authorized Ford or Lincoln dealer or service center prior to purchasing a Ford|Lincoln Protect ESP Plan.

Please visit our Document Library to download a Used Vehicle Inspection Form that can be email to us upon completion.
A: A Ford CSP is a extended warranty offered through a direct mail service contract program offering coverage to owners of older Ford & Lincoln vehicles. The Ford Continued Service Plan program is a venture between Ford, Affinity Brokerage, LLC and QBE Americas, Inc. Ford CSPs were created to assist Ford dealer repair facilities and to help owners of older Ford and Lincoln models protect themselves against future unexpected repair costs via a month by month payment scheme. Direct mailers are sent by these third parties to current Ford ESP policyholders who are nearing the end of their coverage period. Ford or Lincoln franchised dealers cannot sell Ford CSPs. For more information about CSPs see the Warranty Article "Ford CSP for Older Ford and Lincoln Models."
A: PowertrainCare ESP warranty is a specific from the Ford and Lincoln to repair or replace powertrain components if a problem arises. Components of the engine, transmission, transfer case, front- and rear-wheel drive axles, and driveshaft are covered.

Questions About Certified Pre Owned Vehicles

A: A pre-owned certified car is a used vehicle that has been certified by a factory-backed dealer, and you can buy it from a Ford or Lincoln dealership.

Commercial, Incomplete/Medium Duty Coverage

A: In accordance with Ford Protect ESP contracts, using a vehicle for business, such as selling, delivery, service and repair, government purposes, municipal work, farming, construction, for hire such as Uber and Lyft are considered commercial use, and therefore, require commercial extended service plans to warranty individual and multiple employee-driven vehicles. Any vehicle registered to a business also must apply for commercial Ford ESP coverage.
A: Incomplete vehicles are manufactured by Ford and competitors to support additional modification. In many instances, these vehicles are known as cutaways, chassis cabs, stake trucks, cherry pickers and dump trucks, to name a few. On Ford products, these vehicles will have a VIN that starts with one of the following designations: 1FB, 1FC, 1FD, 1F6, 2L1, 2LJ, 3FR and 5LD. These vehicles ARE ONLY ELIGIBLE for the Ford Protect Incomplete vehicle plans.

Ford classifies F-650 and F-750 trucks as Medium Duty. Medium Duty Ford Protect plans provide critical mechanical coverage for 2016 to current models year F650 and F-750 with specific time and mileage/hours options to meet the needs of medium duty vehicle owners.
A: Ford Protect and Lincoln Protect Extended Service Plans (ESP) are available for almost all regular vehicles used for commercial or business purposes. Ford, Lincoln and competitive vehicles generally eligible for commercial coverage with the current added surcharge of $250 include cars, SUVs, pickups and vans.

Ford|Lincoln Protect PremiumCare, ExtraCare, BaseCare and PowertrainCare coverages for regular commercial vehicles with an automatic surcharge included in the purchase price are described in other sections of the PLANS menu on this site.

Ford also provides commercial Protect Extended Service Plans for Incomplete trucks and vans (chassis cabs and cutaways), and Medium Duty trucks (pro loaders, straight frames and tractors). You can review the coverage of these plans by reading the answer to the next question or by clicking on the brochure icons.
A: All four ESP plans, PremiumCare, ExtraCare, Base Care and PowertrwinCare are offered for Incomplete new and used vehicles. Plans for vehicles with more than 36,000 miles must be purchased anytime within 5 years and 100,000 miles and 4,000 hours of the warranty start date.

PremiumCare, BaseCare and PowertrainCare are available for Medium Duty Gas models, while only PremiumCare and BaseCare are offered for Diesel Medium Duty trucks. Medium Duty Ford Protect coverage terms are available from 3 years/36,000 miles/1,440 engine hous to 8 years/250,000 miles/10,000 engine hours.

Both Incomplete and Medium Duty ESPs feature roadside assistance, towing reimbursement of up to $200, emergency travel expense reimbursement of up to $1,000 for up to 5 days, destination assistance of up to $75 for emergency transportation to the immediate destination. Deductibles of $0, $100 and $200 are options under both types of plans, too. Key Services are NOT available fir either plan, but both Incomplete and Medium Duty plans are cancellable and transferrable.

Both Incomplete and Medium Duty plans expire at the earlier of the number of months, miles or hours purchased. For more information, read Ford Protect Commercial, Incomplete, Medium Duty listing under the PLANS menu.
A: Incomplete plans must be purchased within 5 years/100,000 miles/4,000 hour of the Basic Warranty Start Date. Eligible Incomplete models include Transit, F-250 through F-600, E-250 through E-450 and equivalent competitive-makes. All competitive non-Ford makes except Chevrolet, Dodge, GMC, Nissan and Toyota are NOT eligible for Incomplete contracts.

Medium Duty Ford Protect ESP Plans must be purchased with 5 months/5,000 miles (41months/41,000 miles) of the expiration of the New Vehicle Limited Warranty. Medium Duty F-650-s and F-750s also must be 2016 or newer model year to purchase a Medium Duty plan.
A: Yes, Ford offers Premium Ford Maintenance Plans for Incomplete and Medium Duty vehicles, including eligible Transit, F-250 through F-600 and E-250 through E-450 and equivalent Chevrolet, Dodge, GMC, Nissan and Toyota competitive makes. These maintenance plans must be purchased within 5 months/5,000 miles from the expiration date of the New vehicle Limited Warranty. Also, under these plans, Transit diesel engines require full synthetic oil.

Police vehicles, competitive makes other than those previously mentioned and Ford E-Series with Body Codes E1B, E1E, E2E, E3B, E3E, S1E, S2E, S3B and S3E are NOT eligible for Premium Maintenance Plans.

For more information, please read the Ford Protect Premium Maintenance Plans section under the Plans menu.

Service and Repair Questions

A: Ford protect extended warranty plans are honored at all Ford and Lincoln dealerships within the United States, Canada and Mexico. You should always contact the nearest dealer for a
Ford protect extended warranty assistance.
A: When service is required, you should contact the best Ford or Lincoln dealership closest to where you are. If you are driving a competitive make vehicle, you should contact the dealer responsible for sales and service of that respective brand. It is your responsibility to either contact Ford or ensures that the respective dealer representative contacts Ford to obtain authorization for plan-covered repairs prior to any repairs being started. You may contact Ford at 800.321.7790 or check your Ford owners manual.
A: Yes, if the contract you purchased requires a deductible for covered repairs, you only pay the plan deductible for covered repairs performed during each repair visit at a factory-back Ford dealer. There is, however, no deductible for key services. The customer’s deductible applies to any non-key repairs, including interior/exterior lighting.

Claim reimbursement is only necessary if you get approval to take your vehicle to a non-Ford service center and you pay the bill. Ford will reimburse you provided the non-Ford repair shop has pre-approval of the repair. Depending on the local laws where you use your Ford Protect Extended Service Plan, you may be required to pay state or local taxes in addition to the deductible amount.

Roadside Assistance & Rental Coverage

A: If the service contract that you purchased covers Roadside Assistance, all services provided by this coverage must be arranged at time of occurrence through Ford Roadside Assistance by calling 800.241.3673. Your request for reimbursement must include the following:

-A letter with the service date, VIN number, mileage and phone number
- A valid original receipt of payment from the tow/repair facility for the services rendered (claims which contain other than original receipts may be denied)
- The Ford Roadside Assistance Authorization Number
- Your valid Ford Protect Extended Service Plan Number

Request for reimbursement should be mailed to:

Ford Roadside Assistance
Attn: Claims Department
P.O. Box 9145
Medford, MA 02155


Lincoln Roadside Assistance
AAA Customer Service:
1000 AAA Drive
Heathrow, FL 32746

More details are available from the Rental, Towing and Roadside Assistance Information in our site's Document Library.
A: Rental vehicles must be obtained from an authorized dealer or a licensed rental agency. Rental coverage is subject to state and local laws and policies imposed by the rental agency. The Plan is not responsible for any refusal of a rental agency to rent a vehicle to you.
A: You or the dealer (on your behalf) can submit for reimbursement by mailing the contract holder’s rental invoice from a dealership or commercial rental agency (no exceptions). The rental invoice (with the contract holder’s name, the daily rental rate, date out and date returned, and proof of payment on the invoice) and the repair order showing the date the vehicle repair was completed must be mailed to:

Ford Roadside Assistance
Attention: Claims
P.O. Box 9145
Medford, MA 02155


Lincoln Roadside Assistance
AAA Customer Service:
1000 AAA Drive
Heathrow, FL 32746

The First-Day Rental Option is standard on all New core, Used core and CPO upgrade plans. This benefit provides a rental vehicle for up to $35/day (up to $45/day for Lincoln vehicles), including taxes, on the first day the vehicle is dropped off for any Ford/Lincoln Protect Extended Service Plan covered repair or recall.

Even when a customer has opted-out of First-Day Rental coverage, normal rental benefits are available if a vehicle must be kept overnight to complete a covered repair, if a vehicle is determined to be inoperable at the time it is left for service or if further driving would damage the vehicle or render it inoperable.

For more details please refer to the Rental, Towing and Roadside Assistance Information in our site’s Document Library.
A: No, Ford and Lincoln normally expect the owner to wait or arrange for transportation until the recall service is completed. However, if a recall is being done with an ESP covered service, a rental car option certainly is permissible in accordance with your contract. In some cases, Ford or Lincoln dealers sometimes may provide vehicles if they have them available.

Payment Questions

A: Unfortunately, no, Ford does not give Ford Pass points for purchasing any Ford Protect Plan since customers generally get Ford Pass points for dealer vehicle repair services. However, because ZeiglerFordESP.com is an authorized agent of Ford|Lincoln Protect Extended Service Plans, you can use Ford Pass points to buy a warranty from ZeiglerFordESP.com. Your purchase from us will appear on your credit card statement with the Product Description or Category of VEHICLE SERVICE WARRANTY.
A: Yes. Flexible payment plans with no credit checks and 0% interest are available when you purchase a Ford Protect Extended Service Plan. A minimum 10% down payment is required at time of purchase. After making your down payment with Zeigler Auto Group FactoryPlans, you will receive a monthly statement with 3-4 weeks of purchase. You may also set up your preferred payment method with the Ford Payment Department at 888.352.7901.
A: When you purchase Ford vehicle, you can arrange to make payments to Ford’s finance company Budco using VISA, Discover, MasterCard, or American Express credit cards. You can also arrange for automatic payments from your checking or savings accounts either with Budco or with your bank or credit union. The option of mailing check payments to Budco is available, too.
A: You can contact the Ford Installment Payment Plan Billing Center at 888.352.7901 Please be sure to have your account number or VIN when calling.

Claim Questions

A: If your vehicle is a Ford or Mercury, call 800.392.3673 to find the nearest Ford dealer. If your vehicle is a Lincoln, call 800.521.4140 for nearest Lincoln dealer. For competitive makes, call 800.521.4144 to determine if repairs or services are covered by an ESP. For service at a Ford or Lincoln Service Center, the dealer will contact the company for you to determine coverage of the repair. When Ford or Lincoln dealer is not available and another repair or service shop is approved by Ford, you and the repair facility should call 800.321.7790 for prior approval of ESP repairs and information on covered parts and for rejection of claims on Ford, Mercury, Lincoln and competitive makes vehicles registered under ESPs.
A: Generally reimbursement requests are processed in about 60 days. If you have not received a response regarding your request after 60 days. If you have not received a response regarding your request within 60 days, you may inquire about your reimbursement request by contacting the following customer assistance centers: Ford Service Contract Repair or Rental Reimbursement Requests assistance centers: Ford Service Contract Repair or Rental Reimbursement Requests, 800.321.7790, or for Ford Roadside Assistance Reimbursement Requests, 800.241.3673.
A: In the event you require ESP service by an approved mechanic shop other than an authorized Ford or Lincoln dealer, your claim must be authorized by Ford prior to the repairs being performed and be submitted to Ford within 90 days of the repair date. You should contact Ford at 800.321.7790 for approval or rejection of the service repair under an EPS contract. Most of the time reimbursement for the repair except the deductible will be handled directly between the Ford and the repair facility. However, if you need to request reimbursement, call 800.321.7790 about providing a copy of the repair order and proof of payment to Ford. You have one year from the repair order open date or payment receipt date to request a refund.

Cancellation and Transfer Questions

A: A: Yes, you can cancel your Ford|Lincoln Protect Extended Service Plan, if you are the original purchaser, and the cancellation is on or before the 30th day from the purchase signature date and you have no claims against the contract, you can get a full refund of the purchase price, LESS a Ford $75 processing fee. If your cancellation is after the 30th day of purchase signature date or has a filed claim, your refund will be a pro-rata adjustment for time or mileage used, whichever is greater, less a Ford processing fee of $75. The prorata basis cancellation refund is reduced on 2011 and earlier ESP contracts based on paid claims.

To obtain a refund if you purchased your Ford Protect ESP from Zeigler Auto Group FactoryPlans.com, you should click on the CANCELLATION REQUEST button in the right column of this page and provide the required information. This is usually the quickest way to receive it. You may call 269.685.3557 if you need additional assistance.

If you bought your Ford Protect Plan from a Ford dealer, please contact that dealer. If you are unable to connect your dealer you can mail your cancellation request within 180 days along with your Plan Provisions, proof of plan payoff and current mileage on the vehicle to:

Ford Motor Company
Extended Service Plan Headquarter
Attn: Cancellation Department
P.O. Box 6045
Dearborn, MI 48121

Compete requirements about cancelling your Ford Protect Extended Service Plan, see “Your Right to Cancel This Agreement and Receive A Refund” section in the download of Plan Provisions in our Document Library.
A: To request the cancellation of your Ford|Lincoln Protect Extended Service Plan, please click on the CANCELLATION REQUEST button and complete the required information of customer name, current mailing address, current telephone number, automobile Vehicle Identification Number (VIN), proof of current mileage, cancellation date, and reason for cancellation. Upon handling of your request we will confirm the cancellation via email with the refund amount, if any, and from where you will be receiving the refund check. You may also call 269.685.3557 or email us at info@zeiglerfordesp.com if you need further assistance.
A: Once we have all the required information, we process cancellations within 5 business days.
A: You may transfer the remaining coverage of the Vehicle under the Ford Protect Extended Service Agreement, if you pay a $75 transfer fee and if you or the transferee of this ESP Agreement initiates the transfer process WITHIN 180 DAYS OF THE VEHICLE SALE. To request the transfer, simply send an email to info@zeiglerfordesp.com using the Customer Transfer Waiver form in our Document Library with the following information:
(i) a letter, signed by you, transferring the ESP Agreement to the transferee;
(ii) a statement of the mileage on the vehicle at the time of transfer; and
(iii) the name and address of the transferee.

You may also send the transfer information to the Ford Motor Company, P.O. Box 6045,
Dearborn, Michigan 48121:
You may not transfer coverage, however, if the vehicle is repossessed or considered a total loss vehicle. Transferred agreements may not be cancelled.

Questions About Florida

A: Yes, because Zeigler Auto Group is licensed (Number W300391) to sell Ford warranties in Florida. Florida residents can only purchase Ford Protect Plans at Ford’s Florida retail prices from dealers licensed to sell in the State of Florida. Our licensed is viewable at: www.myfloridacfo.com
A: Residents such as military families, snowbirds and others with residents in other states can register Ford Protect Plans in their other state of residence, provided their vehicle is registered in the other state also.
A: You certainly can purchase a genuine Ford Protect Plan from us at the best price available because Zeigler Auto Group is licensed to sell extended warranties in Florida..
A: No. You will receive a Ford Protect Extended Service Plan based on the terms and conditions of Florida laws and regulations, and your protection plan will be honored at any Ford or Lincoln dealership in the U.S. and Canada.

Questions About Canada

A: We cannot offer a Ford Protect Extended Service Plan for a vehicle registered in Canada. If you have a vehicle registered in Canada, you can call 800.565.3673 or log on to ford.ca to purchase a Ford Protect Extended Service Plan.
A: Yes, even if you re-locate to Ontario, Canada or any other Canadian province your Ford Protect Extended Service Plan warranty will be honored.
A: Yes, all Ford Protect Extended Service Plans such as Premiumcare, Extracare, Basecare, Powertraincare and Diesel Enginecare are honored at Ford and Lincoln dealerships throughout Canada.